Coronavirus FAQ

Find answers to our most common questions relating to COVID-19

What preventative measures is Hilti taking to stop the spread of the virus?

In line with the recommendations and guidelines of local government and health authorities, we have issued preventive hygienic guidelines and have taken precautionary measures in all our locations. We have established crisis management teams at global level as well as regionally, which has given us the ability to implement proactive measures quickly, and rapidly react to new developments. 

How do I get in touch with you?

Our customer service team is available for calls, please get in touch with your local Hilti team.

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Can I still order online?

Yes, you can still order online. Please watch out for any special arrangments on local levels such as the possibilty of free standard or express delivery for online orders.

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Do you foresee any supply issues due to the virus?

We do not anticipate any significant impact to supply and stock, but our logistics team are monitoring this on a full-time basis. You can still order via our website, our customer service team or your local Hilti account manager (by phone or email).

Has there been any impact on delivery times?

Please watch out for local informatition on whether deliveries are being delayed.

Am I expected to sign for deliveries?

Please watch out for information locally on whether courier(s) have revised pick-up processes including whether recipients are still required to sign for a proof of a delivery (POD).

Can I still go to my local Hilti Store?

More and more Hilti stores are currently opening again, taking into account a protective concept. We will provide updated information on our website about changes to this situation. If your Store ist still closed, we are offering free deliveries on all online orders to continue to support your business.

Are you still accepting repairs?

Our Tool Service Centre remains open for service, repair and calibration and our Tool Service team will begin working in shifts to ensure employee safety and our commitment to delivering services. Please call our local customer service team on to arrange a repair or simply book your repair via the local website.

Are you still offering 3-days or free repair service?

Please watch out for the information the on local situation.

Will you freeze Fleet Management and general credit payments?

At this point, we are unable to delay/freeze any payments. If you have any queries, please get in touch with our local credit & collection team.

Are you still accepting new credit applications/accounts?

Due to the COVID-19 situation Hilti has taken the decision to temporarily postpone processing new credit application forms.

If you would like to place an order this can be done through a cash sale by contacting our customer services on 0800 886 100 or placing it online.

Does Hilti sell face masks?

No, Hilti does not produce or sell face masks.

How do I find out more about Hilti's response to the COVID-19 crisis?

To read more about how Hilti can support your business during the Coronavirus pandemic, click here.