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Hilti Malaysia

HIlti Indonesia

Hilti provides worldwide leading-edge technology to the international construction professionals. Hilti products, systems and services offer innovative solutions with outstanding added value to customers in the construction and building maintenance industries. The headquarters of the Hilti Group are in Schaan in the Principality of Liechtenstein.

At Hilti Indonesia, we employ a team of 125 highly trained people to understand your needs first-hand. A wide range of innovative products are offered to the market such as power tools, measuring tools, mechanical and chemical anchors, cordless drilling machines, firestop and many more. You name it, we have it. And even if we don’t, our professional engineers are always ready to customize a solution for your construction needs. Download our product catalogue to know more.

We began our operations in 1996 with a vision to create self-sustainable organization that ultimately be the talent source for HILTI group. Our head office is located in the prominent Cilandak Commercial district in South Jakarta. We also have 2 conveniently located Hilti Stores in Surabaya and Glodok where customers can receive professional advice on products and applications. Professional up-front advice and tool repair service is just a stone’s throw away. Contact us for more information.

PT. Hilti Indonesia

  • The Garden Centre Lv.3 No. 3-11B | Cilandak Commercial Estate Jl.Raya Cilandak KKO | Jakarta 12560 | Indonesia

    Email Us +62 21 789 0850

Products

Services

The best products come with the best services

At Hilti, we provide you a full range of services, from Hilti Lifetime Service to tool repair, logistic and engineering, we are dedicated to ensure you a higher productivity and greater safety at work, and to help you maximize your daily business.

BRAND NEW: NEW TOOL SERVICES

2 YEARS NO COST

No repair costs whatsoever for up to 2 years from date of purchase!

This Include

Repair Cost Limit (after no cost period)

· Pick-up – just give us a call

· Labor costs

· Faulty parts and parts subject to wear and tear

· Servicing when indicated by the service indicator on the tool

· Functional check, adjustment and safety check

· Li-ion batteries & chargers

· You pay up to 20% of the corresponding new tool's list price in the event of a repair

· Should the cost of the repair remain below this limit you pay only the actual cost - over the entire life of your Hilti tool

 

 

1 MONTH REPAIR WARRANTY

After you pay every charged repair you are entitled to 1 month free repair for the same diagnostic. This is to ensure our repair quality for you as our loyal customer. 

3 DAYS OR FREE REPAIR PROMISE

Do you know that most of the time, a repair is delayed because of waiting for confirmation of quotation! At Hilti Indonesia, we have upgraded our repair service to a whole new level.

Starting from July 2018, all faulty tools will be repaired and sent back to you in 3 working days. If it takes more than 3 working days, your repair will be totally FREE OF CHARGE.

 

Here’s how it works:

1. Sign on with Hilti’s Pre-Approval program to enjoy 3-Days-or-Free repair

2. Receive professional advice from our technicians on your tools’ assessment (whether to repair or not)

3. Repair cost for each tool will not exceed the maximum Repair Cost Limit (RCL).

Note:

1. 3-Days-or-Free repair is only applicable for JABODETABEK Metro area only

2. Eligible for every registered customer

Engineering and Technical Support

Hilti Malaysia Engineering and Technical Support

We are here to support and to make your every project successful.

Project tendering, planning and support
Our experienced technical staff gives you support that ensures things are done right the first time. We can help with bidding, norm and non-norm specification and provide individualized catalogues. Plans, material lists, and calculations are part of the package.

On-site technical consulting
Our engineers provide on-site support at any location. We offer consulting service for architects, planners, engineers and construction professionals on specific application needs. Training and certification are also part of the service.

Technical software and documents
Our innovative and practical software solutions are available to support you in your daily work and cover everything from anchor design and selection to installation concepts. Technical documents such as approvals, test certificates and technical data sheets can be viewed and downloaded at below.

Hilti Repair Service

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A repair service that goes beyond just fixing tools

Outstanding service and quality 

  • Trained Hilti technicians
  • State of the art repair facilities for a seamless repair process
  • Functional checks, adjustments and safety checks
  • Old tool trade-in and recycling according to WEEE standards

Industry leading speed

  • Eliminate repair quotes through upfront advice and repair cost limit

Repair pickup and delivery

Hilti tools are built to last. But if a breakdown does occur, we’ll take care of it quickly and professionally. Book your repair by phone:

  • Booking before cut-off time 04:00pm for pick up on the next working day

  • FREE pickup and delivery if the tools are within the warranty period

  • Service available for JABODETABEK and Surabaya Metro only

  • Service available only via Customer Service at +62 21 789 0850

 

Hilti DELIVERY SERVICE

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Standard delivery

With our standard delivery service, if we’ve got it in stock we’ll deliver your new tools and consumables within the next 24-48 hours from when the order is placed.

  • Order cut-off time 4:00 pm (Mon. to Fri.)

  • Delivery charge for phone, e-mail, fax or mail orders are FREE if order value is above IDR 10 million, otherwise a delivery charge of IDR 75k applies

  • Available for JABODETABEK and Surabaya Metro only

  • For Saturday delivery, please contact our Customer Service at +62 21 789 0850

Express same day delivery

Sometimes standard delivery just won’t cut it. You need the goods and you need them today.

  • Order cut-off time 10:30am (Mon. to Fri.)

  • Same day delivery before 6:00pm

  • Delivery charge IDR 150k

  • Valid for order less than 100kg

  • Service available for JABODETABEK Metro only

  • Service available only via Customer Service at +62 21 789 0850 

Personalized jobsite delivery

Never miss a shipment with our personalized jobsite delivery.

  • This option is part of all our delivery services

  • Please let us know the jobsite access requirements

Technical Download

Contact Us

Hilti STORE ADDRESSES

Location

Region

Address

Opening Hour

Contact

Jakarta

West Java

Lindeteves Trade Center
GF1 Blok C31 No. 9 / Blok RB No.46
Zip Code:11180
Monday - Friday
09:00 am - 05:00 pm
Saturday: 9:00 AM – 1:00 PM
Close on Sunday and Public Holiday
Email: customer-service-id@hilti.com
 

Surabaya

East Java

Jalan Semarang No. 92-124 Blok B17
Zip Code:60172

Monday - Friday
08:00 am - 05:00 pm
Close on Saturday, Sunday and Public Holiday

Email: customer-service-id@hilti.com

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