DIRECT CUSTOMER SERVICE
We believe strongly in close and trusted relationships with our customers.
We run a direct sales model, with around 15,000 of our Hilti team members working directly with our customers, worldwide.
We work closely with our customers online, on the phone and onsite. We also run our own string of Hilti Stores where the construction industry can buy Hilti products directly from our own stores.
Our sales reps and field engineers go out onsite, helping to find solutions – whether it’s choosing the right kind of nail or designing a rebar system for a major metro system.
This all gets fed back to our design labs, so we know what’s needed to create even better and more daring projects.