We offer a full range of services to ensure higher productivity and greater safety to help our customers maximise their business.
Hilti Lifetime Services
Hilti tools are built to last. But even if a defect occurs, Hilti will take care of it quickly and professionally, completely free of charge for up to 2 years from the date of purchase. After that we put a limit on what a repair can cost – for as long as you keep on using your Hilti tool.
We even give you a lifetime manufacturer’s warranty against manufacturing defects. That’s not just reassuring to know, it’s unique in the power tools business.
No repair costs whatsoever for up to 2 year* from date of purchase!
Pick-up – just give us a call.
Faulty parts and parts subject to wear and tear.
Servicing when indicated by the service indicator on the tool.
Functional check, adjustment and safety check.
Li-ion batteries & chargers
After this, Hilti sets a repair cost limit – for the entire life of the product!
Should the cost of the repair remain below this limit, you pay only the actual cost.
Quality guaranteed: For 1 month after every repair, you benefit from the same free-of-charge service, you would have with a new product.
Hilti repairs or replaces, free of charge and over the entire life of the product, all tools that suffer break-downs as a result of:
Engineering and Technical Support
Helps make every project a success.
Project tendering, planning and support
Our experienced technical staff gives you support that ensures things are done right the first time. We can help with bidding, norm and non-norm specification and provide individualized catalogs. Plans, materials lists, calculations and drawings for larger projects are part of the package. Hilti project managers assist by coordinating logistics services and technical support for defined projects.
On-site technical consulting
Our engineers and technicians provide on-site support at any location. They offer a consulting service for architects, planners, engineers and construction professionals on specific application needs. Training and certification are also part of the service.
We offer pre-assembly of parts and make product kits or packages and customized items available to help increase the efficiency of your projects.
Technical software and documents
Our innovative and practical software solutions are available to support you in your daily work and cover everything from anchor design and selection to installation concepts. Technical documents such as approvals, test certificates and technical data sheets can be viewed and downloaded from Hilti Online –www.hilti.com.ph
Hilti Repair Services
A repair service that goes beyond just fixing tools.
Outstanding service and quality
Trained Hilti technicians
State of the art repair facilities for a seamless repair process
Functional checks, adjustments and safety checks
Old tool trade-in and recycling according to WEEE standards
Industry leading speed
Elimate repair quotes through upfront advice and repair cost limit
Calibration of your measuring tools free of charge under Hilti Lifetime Service
Regular checks ensure your measuring tools continue to operate reliably and in accordance with applicable standards and statutory requirements
Calibration certificate issued to confirm the tool meets specifications
Sticker to record date of last calibration
Hilti Logistics Services
You order it – we deliver it using the latest technology.
All standard orders are delivered next day or on the day of your choice.
Hilti logistics support ensures that you receive the right product, at the right place, at the right time. Our logistics co-ordinators plan the delivery and organise the distribution centrally. Therefore you do not have to worry about getting your products delivered, you can focus on getting the job done.
Quick and Special Delivery If you require a same day delivery or want us to deliver at a given time to a specific job site, just call our Customer Services Advisors for more details at +632 7847100