SUPPORT
One of the biggest reasons software fails is because it is not implemented correctly at the start. According to a technology survey*, 40% of construction firms say new technology has not been implemented due to lack of support, followed closely by budget concerns at 37% and employee hesitance at 32%.
It can be tempting to buy software ‘off-the-shelf’ online but this usually comes without any training and the much-needed support before and after software implementation. While some suppliers may offer initial training after the point of purchase, does that support continue throughout your contract? Do they provide on-site support and would they be available to do so should any technical errors occur?
If you're looking for an asset management solution that can meet all these requirements and more, why not get in touch with us at Hilti today?
We have over 75 years experience in the construction industry and our service consultants have helped thousands of Hilti customers identify opportunities to optimize their tool park and digitize the way their tools and other assets are managed.